Hyper Hitter products are shipped through different channels depending on your location.

Australia & New Zealand
Orders are sold and fulfilled by our authorized distributor, Flex Fitness Equipment. All shipping rates, delivery timeframes, tracking, delivery support, returns, and shipping-related claims for these orders are governed by the distributor’s policies and processes. Customers located in Australia or New Zealand should purchase directly through Flex Fitness Equipment.

United States
Orders placed on www.hyperhitter.com for delivery within the United States are sold by Hyper Hitter Pty Ltd (Australia) and fulfilled through a third-party logistics (3PL) provider located in the United States.

Processing time
Orders are typically processed within 1-3 business days excluding weekends and public holidays. Processing times may be longer during peak periods, promotional events, inventory restocks, pre-order releases, or 3PL delays.

Delivery timeframes
Estimated delivery timeframes are generally 2-5 business days after dispatch, depending on your location, carrier network conditions, warehouse processing, and delivery route. Delivery timeframes are estimates only and are not guaranteed.

Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available. Tracking updates are controlled by the carrier and may take time to appear after dispatch.

Shipping costs are calculated and displayed at checkout unless otherwise stated as part of a promotion.

Free shipping offers, discounts, and promotional shipping rates may change from time to time and may be limited by country, region, product, order value, inventory availability, or promotional terms.

Any original shipping charges, handling fees, or third-party logistics costs are non-refundable unless required by law or where the return relates to a verified fault, shipping error, or damaged item covered under our Refund & Returns Policy.

Some products may be sold on a pre-order, back-order, or limited batch release basis. Any estimated shipping date shown on the website, product page, checkout, email, or promotional material is an estimate only and is not guaranteed.

Delays may occur due to manufacturing, freight, customs, port delays, warehouse intake, third-party logistics processing, carrier delays, weather, public holidays, inventory availability, or other circumstances outside our reasonable control.

If your order contains a pre-order or back-order item, your order may ship once the item becomes available unless otherwise stated.

Please ensure your shipping address is correct and complete at checkout, including apartment numbers, unit numbers, ZIP codes, business names, and any delivery instructions where required.

Hyper Hitter is not responsible for delays, delivery failures, lost shipments, returned parcels, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable address details provided by the customer.

If an order is returned to sender due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to collect the shipment, additional shipping, handling, storage, or resending fees may apply.

If your order is delayed or appears to be lost in transit, please contact us at info@hyperhitter.com. We will assist you in contacting the carrier or third-party logistics provider where reasonably possible.

Delivery delays caused by carriers, weather, incorrect address details, failed delivery attempts, high-volume periods, or other events outside our reasonable control do not automatically qualify for a refund or cancellation once the order has shipped.

If a package is confirmed as lost by the carrier or third-party logistics provider, we may provide a replacement, store credit, or refund following investigation and verification, subject to applicable law.

If tracking shows that your order has been delivered but you have not received it, please first check around your property, mailbox, parcel locker, building reception, front desk, neighbors, household members, and any safe delivery locations.

Once an order is marked as delivered by the carrier, responsibility may transfer to the customer unless the issue is determined to be the result of a carrier error, fulfillment error, or other issue covered by applicable law.

We may request additional information, including delivery confirmation, property details, carrier claim information, or a signed statement, before assessing any replacement or refund request.

If your order arrives damaged, please contact info@hyperhitter.com within 48 hours of delivery and include:

• your order number
• photos of the outer packaging
• photos of the inner packaging
• photos or video clearly showing the damage
• photos of the affected product from multiple angles

Please keep the original packaging and product until the issue has been assessed. This information may be required to verify the issue and lodge a carrier or fulfillment claim where applicable.

Damage reported outside this timeframe may be harder to verify and may affect our ability to approve a claim, unless otherwise required by applicable law.

At this time, Hyper Hitter primarily ships to the United States via our website. Shipping availability, timeframes, and fees for other countries may change from time to time and will be displayed at checkout where applicable.

Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges that may apply to international orders, unless otherwise stated at checkout or required by law.

International delivery timeframes may vary due to customs processing, carrier delays, local delivery networks, and import requirements.

For all orders shipped within Australia and New Zealand, shipping, delivery, tracking, returns, warranty support, and shipping-related claims are handled by Flex Fitness Equipment.

Please refer to Flex Fitness Equipment’s shipping policy and support channels for assistance with Australia or New Zealand orders.

For questions regarding USA orders, contact: info@hyperhitter.com.

For Australia or New Zealand orders, please contact Flex Fitness Equipment directly in accordance with their policies.