Shipping Policy

Effective Date: 10 July 2025
Last Updated: 10 July 2025
Website: www.hyperhitter.com

This Shipping Policy explains how shipping works for Hyper Hitter products depending on your location and where your order is fulfilled.

1. Where we ship from

Hyper Hitter products are shipped through different channels depending on your location.

Australia & New Zealand
Orders are sold and fulfilled by our authorised distributor, Flex Fitness Equipment. All shipping rates, delivery timeframes, tracking, and shipping support for these orders are governed by the distributor’s policies and processes. Customers located in Australia or New Zealand should purchase directly through Flex Fitness Equipment.

United States
Orders placed on www.hyperhitter.com for delivery within the United States are sold by Hyper Hitter and fulfilled through a third-party logistics (3PL) provider.

2. USA shipping (Hyper Hitter orders)

Processing time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing times may be longer during peak periods or promotional events.

Delivery timeframes
Estimated delivery timeframes are generally 3–5 business days after dispatch, depending on your location and carrier network conditions. Delivery timeframes are estimates only and are not guaranteed.

Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

3. Shipping costs

Shipping costs are calculated and displayed at checkout unless otherwise stated as part of a promotion. Shipping offers, including free shipping promotions, may change from time to time and are subject to availability and promotional terms.

4. Address accuracy

Please ensure your shipping address is correct and complete at checkout. Hyper Hitter is not responsible for delays, delivery failures, or lost shipments resulting from incorrect or incomplete address details provided by the customer.

If an order is returned to sender due to an incorrect address, additional shipping fees may apply to resend the order.

5. Delivery issues, delays, and lost parcels (USA orders)

If your order is delayed or appears to be lost in transit, please contact us at info@hyperhitter.com. We will assist you in liaising with the carrier where possible.

Once an order is marked as delivered by the carrier, responsibility may transfer to the customer unless the issue is determined to be the result of carrier error.

6. Damaged items in transit (USA orders)

If your order arrives damaged, please contact info@hyperhitter.com within 48 hours of delivery and include:

  • your order number
  • photos of the outer packaging
  • photos or video showing the damage
  • photos of the affected product

This information may be required to assess the issue and lodge a carrier claim where applicable.

7. Australia & New Zealand shipping

For all orders shipped within Australia and New Zealand, shipping, delivery, and support are handled by Flex Fitness Equipment. Please refer to their shipping policy and support channels for assistance.

8. Contact

For questions regarding USA orders, contact: info@hyperhitter.com.

For Australia or New Zealand orders, please contact Flex Fitness Equipment directly in accordance with their policies.