Shipping Policy

Processing time

In-stock orders are typically processed within 1–3 business days, excluding weekends and applicable public holidays.

Processing times may be longer during peak periods, promotional events, inventory restocks, limited batch releases, warehouse delays, or periods of unusually high order volume.

Order processing time is separate from the estimated delivery timeframe. Delivery estimates begin after the order has been dispatched from our fulfilment facility.

Orders containing pre-order or back-order items are subject to the additional terms outlined in Section 5.

United States

Standard delivery is generally estimated at 2–5 business days after dispatch, depending on the delivery address, carrier network, and service availability.

Orders are generally fulfilled through our US-based logistics provider.

Australia

Standard delivery is generally estimated at 2–5 business days after dispatch, depending on the delivery address, carrier network, and service availability.

Orders are generally fulfilled through our Australian logistics provider.

Delivery to regional, remote, or less accessible Australian locations may take longer.

General delivery conditions

All delivery timeframes are estimates and are not guaranteed.

Delays may occur due to carrier disruptions, severe weather, public holidays, high-volume periods, incorrect address information, failed delivery attempts, or other circumstances outside our reasonable control.

If an order cannot be delivered to the address provided, we may contact the customer to request an alternative eligible address or arrange an appropriate resolution.

Nothing in this section excludes any rights or remedies available under applicable consumer protection laws, including where goods are not supplied within a legally required or otherwise reasonable timeframe.

Hyper Hitter currently provides FREE standard shipping on eligible orders delivered within the United States and Australia.

Free standard shipping applies to eligible delivery addresses serviced by our available carriers.

There is no minimum order value required for our standard free shipping offer unless otherwise stated at checkout or as part of a specific promotion.

Any optional or additional delivery charges, where applicable, will be disclosed before payment is completed.

Additional charges may apply where an order requires special handling, redelivery, address correction, storage, or reshipment due to circumstances caused by the customer, where permitted by applicable law.

Free shipping offers, delivery eligibility, and available shipping services may change from time to time. Any applicable shipping charges will be displayed at checkout.

Original shipping and handling charges, where applicable, are treated in accordance with our Refund & Returns Policy and applicable law.

Certain Hyper Hitter products may be offered on a pre-order, back-order, or limited batch release basis.

A pre-order allows customers to purchase a product before it becomes available for immediate dispatch.

Current pre-order dispatch estimate

For the current pre-order release, dispatch is estimated to commence in mid-December 2026.

This is an estimated dispatch period, not a guaranteed delivery date.

Estimated dates may change due to manufacturing, quality control, international freight, customs clearance, port delays, warehouse receiving, inventory availability, or other operational circumstances.

Where a material delay occurs, we will aim to provide customers with an updated estimated dispatch timeframe and available options.

Orders containing multiple items

Where an order contains multiple products, including promotional items such as complimentary boxing gloves, Hyper Hitter may:

1. Dispatch all items together once the complete order is available.
2. Dispatch available items separately.
3. Hold the order temporarily while awaiting remaining stock.

The fulfilment approach will be determined based on inventory availability, warehouse capabilities, operational requirements, and the circumstances of the order.

Customers may receive separate shipments or tracking numbers where items are dispatched individually.

Pre-order cancellations and delays

Customers wishing to cancel a pre-order should contact info@hyperhitter.com as soon as possible.

Cancellation requests will be reviewed individually, taking into account the order status, applicable terms, and consumer rights.

Where a material delay occurs or goods cannot be supplied within the timeframe required by applicable law, customers will retain their applicable rights to cancellation, refund, or other remedies.

Customers must ensure that the shipping address provided at checkout is accurate, complete, and eligible for delivery.

This includes providing the correct:

1. Recipient name
2. Street address
3. Apartment, suite, or unit number
4. City, state, and ZIP code or postcode
5. Business or building name, where applicable
6. Telephone number and email address
7. Delivery instructions, where required

Incorrect, incomplete, outdated, inaccessible, or undeliverable address information may result in delivery delays, failed deliveries, returned parcels, or additional costs.

Address changes cannot be guaranteed after an order has been submitted. Once an order has entered fulfilment or been dispatched, we may be unable to change or redirect the delivery address.

If an order is returned to sender because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, inaccessible property, or failure to collect the shipment, additional shipping, handling, storage, address correction, or resending fees may apply, where permitted by law.

Hyper Hitter will not be responsible for additional costs or delays caused solely by incorrect customer-provided delivery information, except where otherwise required by applicable law.

Tracking information

Once an order has been dispatched, a shipping confirmation email containing tracking information will generally be sent to the email address provided at checkout.

Tracking information is supplied by the carrier and may take time to appear or update after dispatch.

Hyper Hitter does not control the carrier's tracking system or the frequency of tracking updates.

Delayed or lost shipments

If your order is delayed or appears to be lost in transit, please contact info@hyperhitter.com and provide your order number.

We will assist with contacting the carrier or third-party logistics provider and investigating the shipment.

Carrier investigations and claims may take time to complete.

Where an order is confirmed lost, or where the circumstances otherwise require a remedy under applicable law, we will arrange an appropriate resolution, which may include a replacement or refund.

Delivery delays caused by carriers or circumstances outside our reasonable control do not automatically entitle an order to cancellation or refund. However, this does not limit any rights or remedies available under applicable consumer law.

If tracking indicates that your order has been delivered but you have not received it, please first check the following locations:

1. Around the delivery property
2. Your mailbox or parcel locker
3. Building reception or front desk
4. Any designated safe delivery location
5. With household members
6. With neighbours
7. With building management or security

Please allow a reasonable period after the delivery scan, as some carriers may update tracking shortly before the package is physically delivered.

If the package remains missing, contact info@hyperhitter.com with your order number and tracking information.

We may request additional information to assist with the investigation, including delivery confirmation, carrier records, delivery-location details, or other relevant evidence.

A carrier's delivery confirmation will be considered as part of our assessment but does not automatically remove any responsibility Hyper Hitter may have under applicable law.

Where a package is confirmed to have been correctly delivered and subsequently stolen or lost due to circumstances outside our control, Hyper Hitter may not be responsible for replacement or reimbursement, subject to applicable law.

Where delivery has not been properly completed, or another issue requires a remedy under applicable consumer law, we will provide an appropriate resolution.

If your order arrives damaged, please contact info@hyperhitter.com, preferably within 48 hours of delivery, so we can investigate promptly.

Please include:

1. Your full name and order number
2. A description of the damage
3. Photos of the outer shipping box and shipping label
4. Photos of the internal packaging
5. Photos or video clearly showing the damage
6. Photos of the affected product from multiple angles

Please retain the original product, shipping box, internal packaging, labels, and other contents until the issue has been assessed, where reasonably possible.

These materials may assist us in verifying the damage and submitting a claim to the carrier or fulfilment provider.

Do not continue using a product that appears unsafe or structurally damaged.

Reporting damage promptly helps us investigate and resolve the issue efficiently. However, the 48-hour reporting request does not limit or exclude any statutory consumer rights, including rights under the Australian Consumer Law.

Depending on the circumstances, we may provide replacement parts, a replacement product, repair, or a refund in accordance with our Refund & Returns Policy and applicable law.

We reserve the right to refuse, hold, or cancel an order where reasonably necessary, including where:

1. The shipping address is outside the United States or Australia.
2. The address cannot be verified or serviced.
3. Fraud or unauthorised payment is reasonably suspected.
4. The order contains incorrect or incomplete information.
5. The product is unavailable.
6. A pricing, inventory, or website error has occurred.
7. The order breaches our website terms or applicable law.

If Hyper Hitter cancels an order before dispatch, any payment received for the cancelled items will be refunded to the original payment method, subject to applicable law.

Customer cancellation requests

Customers wishing to cancel or amend an order should contact us as soon as possible.

Requests will be reviewed individually based on the order status, fulfilment progress, applicable terms, and consumer rights.

We cannot guarantee that an order can be cancelled or changed once it has entered fulfilment or been dispatched.

Once an order has been dispatched, cancellation or return requests will be handled in accordance with our Refund & Returns Policy and applicable law.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law and applicable US consumer protection laws.

For questions about shipping, delivery, tracking, or your order, please contact:

Hyper Hitter Pty Ltd

ABN: 57 686 077 350

Address: 642 Newcastle St, Leederville WA 6007, Australia

Email: info@hyperhitter.com

Website: www.hyperhitter.com

Please include your order number and the email address used to place your order so we can assist you efficiently.