Hyper Hitter currently accepts orders through www.hyperhitter.com for delivery within the United States only.

We do not currently accept or deliver orders placed through our website to addresses outside the United States.

Orders are sold by Hyper Hitter Pty Ltd, an Australian company, and fulfilled through a third-party logistics provider located in the United States.

Customers are responsible for confirming that their delivery address is located within an area serviced by our available carriers.

Processing time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing times may be longer during peak periods, promotional events, inventory restocks, limited batch releases, pre-order releases, warehouse delays, or other periods of unusually high order volume.

Order processing time is separate from the estimated delivery timeframe. Delivery estimates begin after the order has been dispatched from our fulfilment facility.

Delivery timeframes
Estimated delivery timeframes are generally 2–5 business days after dispatch, depending on the delivery address, carrier network conditions, warehouse processing, service availability, and delivery route.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, public holidays, high-volume periods, incorrect address information, failed delivery attempts, or other circumstances outside our reasonable control.

Delivery to remote locations, Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, or other restricted addresses may not be available or may require additional time or charges. Availability will be determined at checkout or during order processing.

If we are unable to deliver to the address provided, we may contact you to request an alternative eligible address or cancel and refund the affected order.

Eligible Hyper Hitter orders delivered within the United States may qualify for free U.S. shipping where stated on the product page, website, checkout, advertisement, or promotional material.

Any applicable shipping charges will be displayed at checkout before payment is completed.

Free shipping offers, promotional shipping rates, and delivery eligibility may change from time to time. Offers may be limited by location, product, order value, inventory availability, delivery service, or promotional terms.

Additional charges may apply where an order requires special handling, redelivery, address correction, storage, remote-area delivery, or reshipment due to circumstances caused by the customer.

Original shipping charges, handling fees, redelivery costs, and third-party logistics costs are non-refundable unless required by law or where the return relates to a verified product fault, fulfilment error, or item damaged in transit in accordance with our Refund & Returns Policy.

Some products may be offered on a pre-order, back-order, or limited batch release basis.

Any estimated shipping or availability date displayed on the website, product page, checkout, email, order confirmation, or promotional material is an estimate only and is not guaranteed.

Delays may occur due to manufacturing, freight, port delays, warehouse intake, inventory availability, third-party logistics processing, carrier delays, weather, public holidays, regulatory requirements, or other circumstances outside our reasonable control.

If an order contains a pre-order or back-order item, the complete order may be held until all items are available unless otherwise stated or agreed.

Where a material delay occurs, we may provide an updated estimated shipping timeframe or contact the customer with available options.

Customers must ensure that the shipping address provided at checkout is accurate, complete, and eligible for delivery.

This includes providing the correct:

• recipient name
• street address
• apartment, suite, or unit number
• city and state
• ZIP code
• business or building name, where applicable
• telephone number and email address
• delivery instructions, where required

Hyper Hitter is not responsible for delays, failed deliveries, lost shipments, returned parcels, or additional costs resulting from incorrect, incomplete, outdated, inaccessible, or undeliverable address information provided by the customer.

Address changes cannot be guaranteed after an order has been submitted. Once an order has entered fulfilment or been dispatched, we may be unable to change or redirect the delivery address.

If an order is returned to sender because of an incorrect or incomplete address, refusal of delivery, failed delivery attempt, inaccessible property, or failure to collect the shipment, additional shipping, handling, storage, address correction, or resending fees may apply.

Tracking information
Once an order has been dispatched, a shipping confirmation email containing tracking information will generally be sent to the email address provided at checkout.

Tracking information is provided by the carrier and may take time to appear or update after dispatch. Hyper Hitter does not control the carrier’s tracking system or the frequency of tracking updates.

If your order is delayed or appears to be lost in transit, please contact us at info@hyperhitter.com and provide your order number.

We will assist with contacting the carrier or third-party logistics provider where reasonably possible. Carrier investigations and claims may take time to complete.

Delivery delays caused by carriers, weather, incorrect address details, failed delivery attempts, high-volume periods, or other circumstances outside our reasonable control do not automatically qualify an order for cancellation or refund after it has been dispatched.

If a package is confirmed as lost by the carrier or third-party logistics provider following investigation, we may provide a replacement, store credit, or refund, subject to stock availability, verification, our applicable policies, and applicable law.

If tracking shows that an order has been delivered but you have not received it, please first check:

• around the delivery property
• the mailbox or parcel locker
• building reception or the front desk
• any designated safe delivery location
• with household members
• with neighbors
• with building management or security

Please also allow a reasonable period after the delivery scan, as some carriers may mark a shipment as delivered shortly before the package is physically delivered.

Once an order is marked as delivered by the carrier, responsibility for the package may transfer to the customer unless the issue is determined to have resulted from a carrier error, fulfilment error, or another matter covered by applicable law.

Hyper Hitter is not responsible for packages that are lost or stolen after confirmed delivery, except where required by applicable law.

We may request additional information before assessing a replacement or refund request, including:

• delivery confirmation
• property or delivery-location details
• carrier claim information
• security or doorbell footage, where available
• a police report in cases of suspected theft
• a signed statement confirming non-receipt

If your order arrives damaged, please contact info@hyperhitter.com within 48 hours of delivery.

Please include:

• your full name
• your order number
• a description of the damage
• photos of the outer shipping box
• photos of all sides of the outer packaging
• photos of the shipping label
• photos of the internal packaging
• photos or video clearly showing the damage
• photos of the affected product from multiple angles

Please keep the original product, shipping box, internal packaging, labels, and other contents until the issue has been fully assessed. These materials may be required to verify the damage and submit a claim to the carrier or fulfilment provider.

Do not discard, return, repair, modify, or continue using a damaged product unless instructed by Hyper Hitter.

Damage reported outside the 48-hour notification period may be more difficult to verify and may affect our ability to approve a claim, except where otherwise required by applicable law.

Depending on the circumstances and the outcome of our assessment, we may provide replacement parts, a replacement product, store credit, or a refund in accordance with our Refund & Returns Policy and applicable law.

We reserve the right to refuse, hold, or cancel an order where:

• the shipping address is outside the United States
• the address cannot be verified or serviced
• fraud or unauthorized payment is suspected
• the order contains incorrect or incomplete information
• the product is unavailable
• a pricing, inventory, or website error has occurred
• the order breaches our website terms or applicable law

If an order is cancelled by Hyper Hitter before dispatch, any amount paid for the cancelled order will generally be refunded to the original payment method.

Customer cancellation requests must be submitted as soon as possible. We cannot guarantee that an order can be cancelled or changed after it has entered fulfilment.

Once an order has been dispatched, it must be handled in accordance with our Refund & Returns Policy.

For questions about a U.S. order, shipping, tracking, delivery, or an item damaged in transit, contact:

Hyper Hitter Pty Ltd
Email: info@hyperhitter.com
Website: www.hyperhitter.com

Please include your order number and the email address used to place the order so that we can assist you efficiently.