Refund & Returns Policy

If your product arrives faulty, damaged, or incorrect, please contact info@hyperhitter.com as soon as reasonably possible.

For damage occurring during shipping, we request that customers notify us preferably within 48 hours of delivery, as outlined in our Shipping Policy.

For other faults or incorrect items, we encourage customers to contact us promptly after discovering the issue.

We may request photographs, videos, packaging images, or other reasonable information to help assess the problem.

Where appropriate, Hyper Hitter may provide replacement parts, repair, replacement, or a refund, depending on the circumstances, the nature of the fault, and applicable consumer protection laws.

The preferred reporting periods are intended to assist with prompt investigation and do not limit or exclude statutory consumer rights.

Customers should not continue using a product that appears unsafe, structurally damaged, or defective.

12-month limited warranty

Hyper Hitter products purchased directly through our website include a 12-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal intended use.

This warranty applies to eligible purchases in both the United States and Australia.

Warranty remedies may include repair, replacement parts, replacement of the product, or other appropriate remedies depending on the nature of the issue and applicable law.

Warranty exclusions

The limited warranty does not cover damage caused by:

1. Misuse, abuse, or use outside the product's intended purpose.
2. Accidental damage or impact damage unrelated to a manufacturing defect.
3. Unauthorised modifications or repairs.
4. Incorrect installation or incompatible mounting equipment.
5. Unsafe mounting surfaces, loose fittings, or incorrect hardware use.
6. Improper storage, neglect, or exposure to unsuitable conditions.
7. Normal wear and tear.
8. Use contrary to product instructions or safety guidance.

These exclusions apply only to the extent permitted by law and do not exclude coverage for an underlying manufacturing defect.

Australian Consumer Law

For customers in Australia, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply independently of, and may extend beyond, our 12-month limited warranty.

United States consumer protections

For customers in the United States, applicable federal and state consumer protection laws may provide additional rights and remedies.

Nothing in this warranty excludes or limits rights that cannot lawfully be excluded.

Hyper Hitter offers a 14-day change-of-mind return period for eligible products purchased directly through our website in the United States and Australia.

To request a change-of-mind return, customers must contact info@hyperhitter.com within 14 calendar days of delivery.

To qualify for a voluntary change-of-mind return, the product must:

1. Be unused and in its original condition.
2. Be free from signs of installation, mounting, impact, wear, misuse, or damage.
3. Include all original parts, accessories, mounting hardware, and manuals.
4. Be returned in its original packaging where reasonably possible.
5. Be securely packaged to prevent damage during return transit.

Product compatibility

Customers are responsible for reviewing the published rack, rig, wall, and mounting compatibility requirements before purchase.

If a customer purchases a product that is incompatible with their rack, rig, or mounting setup, they may request a return within the 14-day return period, provided the product remains unused and meets the return conditions.

Return shipping costs for eligible change-of-mind or customer compatibility returns are the customer's responsibility.

Products that have been installed, mounted, used, or damaged may not qualify for a voluntary change-of-mind return.

Returns must be authorised by Hyper Hitter before being shipped.

These voluntary return conditions do not limit any rights or remedies available for faulty, misdescribed, or otherwise non-compliant products under applicable law.

For an approved voluntary return, the product must meet the following conditions:

1. Unused and in its original condition.
2. Free from signs of installation, mounting, impact, wear, misuse, or damage.
3. Securely packaged to prevent damage in transit.
4. Returned with all included parts, accessories, hardware, and manuals.
5. Repacked in its original packaging where reasonably possible.

Hyper Hitter reserves the right to inspect returned products before approving a voluntary change-of-mind refund.

Where permitted by law, a voluntary return may be refused or an appropriate deduction applied if the product is returned used, installed, damaged, modified, incomplete, or not in the condition required by this policy.

Customers are responsible for securely packaging voluntary returns and may be responsible for damage occurring during return transit due to inadequate packaging.

Promotional products and complimentary items

Where an order includes complimentary promotional items, such as free boxing gloves, those items must also be returned where appropriate if the associated Hyper Hitter product is returned for a full refund.

If complimentary items are missing, used, or not returned, we may assess the circumstances and any applicable promotional terms before processing a voluntary refund, subject to applicable law.

These conditions apply to voluntary returns and do not restrict statutory rights relating to faulty or non-compliant goods.

Change-of-mind and compatibility returns

For approved voluntary returns, including change-of-mind purchases and products ordered for incompatible customer mounting setups, return shipping costs are the customer's responsibility.

Customers are responsible for arranging and paying for return shipping using a suitable carrier, unless otherwise agreed in writing by Hyper Hitter.

We recommend using a tracked shipping service and retaining proof of shipment.

Hyper Hitter is not responsible for loss or damage during customer-arranged voluntary return shipping, except where otherwise required by applicable law.

Faulty, damaged, or incorrect products

Where a return is required because of a verified product fault, shipping error, or another issue covered by applicable consumer law, Hyper Hitter will arrange or reimburse reasonable return shipping costs where legally required.

Depending on the nature of the issue, we may offer troubleshooting, replacement components, repair, or replacement without requiring the complete product to be returned.

Customers should contact Hyper Hitter before arranging return shipping so that the appropriate return instructions can be provided.

Return locations

Approved returns will generally be directed to an appropriate facility in the United States or Australia.

Do not send products to a warehouse or other address without receiving return authorisation and instructions from Hyper Hitter.

Any original shipping charges, where applicable, will be handled in accordance with the circumstances of the return and applicable law.

Approved change-of-mind refunds

For approved voluntary returns, refunds will generally be processed after the returned product has been received and inspected.

The returned product must satisfy the applicable return conditions outlined in this policy.

Where a voluntary return does not meet those conditions, Hyper Hitter may refuse the return or apply a reasonable deduction where permitted by law.

Faulty products and statutory refunds

Where a customer is entitled to a refund under applicable consumer law, Hyper Hitter will provide the required remedy in accordance with that law.

Refunds for faulty, damaged, or non-compliant products will not be made conditional on voluntary change-of-mind return requirements.

Refund processing

Approved refunds will generally be issued to the original payment method.

Once a refund has been processed, please allow approximately 3–10 business days for the funds to appear, depending on the payment provider or financial institution.

Where applicable law requires a different refund method or timeframe, those requirements will apply.

Pre-order cancellations

Customers wishing to cancel a pre-order before dispatch should contact info@hyperhitter.com as soon as possible.

Cancellation requests will be reviewed individually based on the order status, applicable terms, and consumer rights.

Where a customer is legally entitled to cancel because of a shipping delay, non-delivery, or another qualifying circumstance, Hyper Hitter will provide the required refund or other remedy.

This section should be read together with our Shipping Policy.

Customers must contact Hyper Hitter and obtain return instructions before sending products back for a voluntary return.

Unauthorised voluntary returns may be refused, returned to sender, or delayed while the circumstances are assessed.

Refusing delivery, failing to collect a shipment, or returning an item without authorisation does not automatically qualify an order for a change-of-mind refund.

Where permitted by law, reasonable costs associated with customer-caused refused deliveries, unauthorised voluntary returns, failed delivery attempts, return shipping, storage, or restocking may be deducted from an approved voluntary refund.

Customers experiencing a delivery issue, product fault, or other circumstance covered by applicable consumer law should contact Hyper Hitter for assistance.

Nothing in this section limits statutory rights to reject faulty or non-compliant goods, cancel eligible orders, or obtain remedies under applicable law.

Customers are responsible for reviewing the published product specifications, rack compatibility, wall suitability, and installation requirements before purchasing and installing Hyper Hitter.

Hyper Hitter must only be installed using compatible equipment, appropriate mounting hardware, and safe installation practices.

Rack and rig mounting

Customers must ensure their rack or rig is compatible with the published Hyper Hitter mounting specifications, including upright dimensions and mounting hole sizes.

The rack or rig must be properly secured and sufficiently stable for the intended use.

Wall mounting

Wall-mounted Hyper Hitter units must only be installed on suitable solid brick or concrete surfaces using appropriate mounting hardware.

Customers must ensure the wall and fixings are capable of safely supporting the product and the forces generated during use.

Customer responsibility

Hyper Hitter is not responsible for damage caused solely by incorrect installation, unsuitable mounting surfaces, incompatible equipment, unsafe use, or failure to follow installation guidance, to the extent permitted by law.

This includes damage to racks, rigs, walls, flooring, surrounding property, or the product itself resulting from such circumstances.

These exclusions do not apply where damage or loss results from a defect in the product or another matter for which Hyper Hitter is legally responsible.

Customers should discontinue use immediately if the product or mounting system becomes loose, unstable, damaged, or unsafe.

To request a return, refund, replacement, repair, or warranty assessment, please contact info@hyperhitter.com.

Please provide:

1. Your order number.
2. Your full name and delivery address.
3. A brief description of the issue or reason for return.
4. Clear photographs or video evidence, where reasonably applicable.
5. Photos of the packaging if the item arrived damaged.

For compatibility-related requests, we may also ask for:

1. A photograph of your rack, rig, wall, or mounting setup.
2. A photograph showing the Hyper Hitter with your current setup, where available.
3. The rack manufacturer and model, if known.
4. Measurements of the rack upright width and mounting hole diameter.
5. Photographs of the product condition from multiple angles.

We may request additional reasonable information where necessary to assess the request and determine an appropriate resolution.

Customers should not return products until return instructions have been provided, unless otherwise required by applicable law.

For approved returns, Hyper Hitter will provide the appropriate return instructions and destination.

Warranty claims and statutory consumer rights will be assessed in accordance with applicable law. Customers will not be required to provide unnecessary or unreasonable evidence as a condition of exercising those rights.

For questions about our Refund & Returns Policy, to request a return, or to report a damaged, defective, or incorrect product, please contact:

Hyper Hitter Pty Ltd

ABN: 57 686 077 350

Address: 642 Newcastle St, Leederville WA 6007, Australia

Email: info@hyperhitter.com

Website: www.hyperhitter.com

Please include your order number, the email address used to place the order, a description of your request or issue, and clear photographs or videos where applicable.

Our team will review your request and advise you of the next steps in accordance with this policy and applicable consumer laws.