Refund & Returns Policy
Effective Date: 10 July 2025
Last Updated: 10 July 2025
Website: www.hyperhitter.com
This Refund & Returns Policy applies to purchases of Hyper Hitter products and explains when you may be eligible for a repair, replacement, or refund and how to submit a request.
1. Who you are purchasing from
Hyper Hitter products are sold through different channels depending on your location.
Australia & New Zealand
Products are sold and fulfilled by an authorised distribution partner.
All shipping, warranty, returns, refunds, and consumer rights for these orders are governed by the distributor’s
policies and terms.
Customers located in Australia or New Zealand should purchase through the official distributor:
Flex Fitness Equipment
.
United States
Products are sold directly by Hyper Hitter via our website and fulfilled through a third-party
logistics (3PL) provider.
2. Faulty, damaged, or incorrect items (USA purchases only)
If your product arrives faulty, damaged, or incorrect, please contact us within 10 days of delivery. We may request photos or videos to assess the issue.
Where appropriate, we will offer a repair, replacement, or refund in accordance with applicable consumer laws.
3. Consumer rights & warranty
Australia & New Zealand
Goods sold through our authorised distributor come with guarantees that cannot be excluded under Australian
Consumer Law (and equivalent New Zealand consumer protections). Warranty handling and remedies are administered in
accordance with the distributor’s published policies.
United States
For customers located in the United States, your rights are provided under applicable local and federal consumer
protection laws.
Hyper Hitter products sold directly through our website include a 12-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal use.
Warranty remedies may include repair, replacement, or other reasonable solutions depending on the nature of the issue.
This warranty does not cover damage caused by misuse, unauthorised modifications, neglect, accidents, incorrect installation, or normal wear and tear.
Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer laws.
4. Return conditions (USA purchases only)
- securely packaged to prevent damage in transit
- returned with all included parts and accessories
- in the same condition as received (unless the return relates to a verified manufacturing defect)
Returns may be refused or remedies adjusted if items are returned used, damaged through misuse, or missing components, where permitted by law.
5. Return shipping (USA purchases only)
For approved warranty claims, customers may be responsible for return shipping costs unless otherwise required by applicable consumer law or agreed by Hyper Hitter.
Orders fulfilled via third-party logistics providers may be subject to additional processing or transit times.
6. Refunds (USA purchases only)
Where a refund is approved, it will be processed to the original payment method. Please allow 3–10 business days for funds to appear, depending on your payment provider.
7. How to request a return or warranty claim (USA purchases only)
To lodge a request, email info@hyperhitter.com with:
- your order number
- your full name and delivery address
- a brief description of the issue
- clear photos or video evidence (where applicable)
We reserve the right to request additional information to assess your claim.
8. Contact
For questions regarding refunds or returns for USA orders, contact info@hyperhitter.com.
For orders placed in Australia or New Zealand, please contact the authorised distributor directly via Flex Fitness Equipment .